Product Help

Matrix

• Opt in to Matrix emails
• 1004MC Market Conditions Report
• 3 Map Combo interactive map display
• Absorption Rate
• Access an existing Matrix CMA
• Access Denied error when trying to get into Matrix
• See all 512 articles

Matrix Listing Input & Changes

• Listing Status Definitions
• Acceptable Financing
• Access ShowingTime from Matrix's Add/Edit menu
• Active status flags
• Add a photographer to your listing
• Additions to Rules & Regulations (Listing Remarks, Sensitive and Regulated Data)
• See all 137 articles

Authentisign

• Access Instanet forms from Authentisign 2.0
• Accessing Authentisign Classic signings
• Authentisign signing blocks show initials instead of full name
• Create a signing (Authentisign 2.0)
• Create a signing from an uploaded document
• Edit a signing participant's details in Authentisign
• See all 15 articles

TransactionDesk

• Accessing a new transaction template
• Add a form to an existing transaction
• Apply a template to an existing transaction
• Attaching forms to an existing transaction
• Can't access transactions after transferring offices
• Cannot add form to transaction templates
• See all 23 articles

connectMLS

• 3-Across display in connect
• Access map layers from Agent Full-No Suppression report (Connect)
• Access recent activity through the SmartBar
• Accessing and working with Saved Searches in connect
• Action Icons in connect
• Add a Client in connect
• See all 109 articles

SmartTax (CRS)

• Creating mailing labels in SmartTax
• Custom Results (SmartTax)
• Customize a SmartTax Property Report
• Data Currency Report (SmartTax)
• FEMA Flood Zones in SmartTax
• Foreclosure reports in SmartTax
• See all 28 articles

BrokerBay

• BrokerBay- A sneak peek of SmartMLS's new showing platform

General Updates and News

• SmartMLS Training Resources
• On-Demand Webinars
• Broker Slides
• SmartMLS Updates

ShowingTime

• Add a co-list agent or homeowner/seller
• Add a stop to a ShowingCart
• Add agent photo to ShowingTime
• Add second contact to all your listings by default (ShowingTime)
• Add ShowingTime email to an allowed list
• Adjust date/times of ShowingCart appointments
• See all 121 articles

Supra - General

• Acquiring a keybox from another agent
• Error assigning keybox to a listing
• How to Avoid or Fix a Jammed Lockbox
• How to change your keybox settings
• How to enter an Emergency Update Code
• How to release a shackle
• See all 21 articles

Supra eKey

• Data at the Door
• Do users with keys from other MLSs pay SmartMLS key fees?
• Enable deleting apps on iPhone
• Generate your own Authorization Code
• Getting started with your eKey
• Install eKey app on multiple devices
• See all 16 articles

Homesnap

• Access Homesnap from SmartMLS Member Dashboard
• Add/change agent photo in Homesnap website
• Agent Guide to Homesnap during Covid-19
• Agent's active and off market listings are showing in Homesnap
• Broker Branding package promotion (December 2018)
• Change Homesnap profile photo (Homesnap app)
• See all 43 articles

Listing Syndication

• Agent information incorrect on Realtor.com (but correct on MLS)
• Broker opt-out instructions (for RPR)
• Changes not appearing on downstream sites
• Closed listings on Realtor.com
• Direct feed to Realtor.com
• DOM calculation on syndication websites (Days on Zillow, etc.)
• See all 39 articles

MarketStats by ShowingTime

• Does MarketStats cover all property types?
• Email an Infosparks report
• FastStats Showings Report
• FastStats time periods
• How do I access MarketStats (FastStats, InfoSparks)?
• InfoSparks Manual and FAQ sheet
• See all 32 articles

Immoviewer

• Embedding immoviewer tours
• How do I access my immoviewer account?
• How to create an immoviewer 3D tour
• immoviewer Info Sheet
• immoviewer Support
• Linking an immoviewer tour to a listing
• See all 13 articles

RentSpree

• RentSpree
• RentSpree agent support
• RentSpree Y/N field in Matrix

ListTrac

• ListTrac seller report
• What is ListTrac?

Instanet

• Association Form Libraries
• Cannot fill out forms outside of Instanet
• Create a standalone form (TransactionDesk)
• Create custom TransactionDesk form
• Disclaimer at bottom of Instanet printouts
• Do Brokers have to sign listing agreements?
• See all 28 articles

Data Co-Op

• How can I access Data Co-Op?
• Neighborhood/Demographics information
• No property information displays (Data Co-Op)
• What MLSs participate in Data Co-op?

Realist

• Sell Score search attribute (Realist)
• Customize the Realist Search Results Table
• New listings in Realist
• Status changes appearing in Realist
• Email a Realist report
• Realist Sell Score
• See all 19 articles

RPR

• Add a photo to an RPR report
• Add off market properties to an RPR CMA
• Direct Mail (RPR eBook)
• How do I access RPR?
• Integrate RPR with Google Forms and Zapier
• Is RPR available to the public?
• See all 19 articles

Remine

• Address search issues (Remine)
• Clear Remine's cache
• How is the Home Equity amount calculated?
• How often is Remine updated?
• Is Remine available to the public?
• Ownership Time filter
• See all 20 articles

Rateplug

• RatePlug support
• RatePlug FAQ
• RatePlug

Elevate

• Cannot find Listingbook clients in Elevate
• Cannot log into Elevate from Member Dashboard
• Elevate client support
• Elevate end user support
• Elevate FAQ sheet
• Elevate live training and on demand webinars
• See all 13 articles